Our Team

Based in Syracuse, New York, Kathie is Director of Customer Success at Baker & Taylor. She has spent more than 20 years working with public libraries of all sizes with a focus on helping libraries serve their communities.

E: kathie.graham@baker-taylor.com
M: 315-727-7952

David is collectionHQ Account Manager for libraries in England and Finland. He has over 30 years’ experience of selling books to libraries around the world and worked with Holt Jackson before joining collectionHQ.

E: david.bishop@collectionhq.com
M: 07808 738 604

Randy is based in Easton, Pennsylvania, and is Customer Success Manager for Northeast USA. He has spent the better part of the last 30 years working with libraries, both in cataloging and on the vendor side.

E: randy.boecker@baker-taylor.com
M: 980-214-3929

Donna is based in Easton, PA, and is a Senior Customer Success Trainer. She has over 30 years’ experience working with libraries of all sizes and held previous posts at Dynix, Bowker and ProQuest.

E: donna.boecker@baker-taylor.com
M: 610-216-2938

Liz is based in Shaftsbury, Vermont and is Senior Project Manager for the ESP product. Liz has worked in the library industry for 11 years and has experience working with libraries of all sizes and workflows.

E: elizabeth.duffy@baker-taylor.com
M: 908-616-8175

Meryl is based in Glasgow, Scotland. Meryl worked with facilities management software for ten years before joining the collectionHQ team as Account Manager for the U.K. (North), Ireland and Germany.

E: meryl.emslie@collectionhq.com
M: +44 7999 851954

Marie is based in Commerce, Georgia, and is Senior Customer Success Manager. She has over 30 years’ experience working with Libraries of all sizes.

E: marie.franklin@baker-taylor.com
M: 706-962-2554

Jane Herb is Enterprise Sales Manager in the Western U.S. and has been with Baker & Taylor for 21 years in various roles. Prior to Baker & Taylor, she worked in the publishing industry in New York and San Diego.

E: jane.herb@baker-taylor.com
M: 503-507-6940

Misha has 21 years’ experience of working in various positions at Baker & Taylor before becoming a Customer Success trainer. Misha enjoys helping Library customers use innovative services to achieve their goals.

E: michele.journet@baker-taylor.com

Jamie is based in Glasgow, Scotland and is a Senior Sales & Account Manager for Europe and Eastern U.S.A. He has four years’ experience working in academic publishing with McGraw-Hill prior to joining collectionHQ.

E: jamie.wright@collectionhq.com
M: +447896 834 159

Jill lives in south Florida and is a Customer Success Manager for the western United States. She has over 10 years experience working for public libraries in Collection Development and Technical Services prior to joining collectionHQ.

E: jill.siekman@baker-taylor.com
M: 704-883-6250

Nadeera is based in Sydney, Australia. She has worked with account/relationship management for over five years before joining the collectionHQ team as Account Manager for the ANZ and Asia.

E: nadeera.pathirage@collectionhq.com
M: +61 478 404 127

Deana is based in Northern California and is a Customer Success Manager in the United States. Prior to joining collectionHQ, she worked in public libraries for more than 19 years as a collection development librarian, branch manager, and technical service and collection development manager.

E: deanna.lechman@baker-taylor.com
M: 923-768-8207

Anna is based in Mid-Michigan and is a Customer Success Manager in the United States. Prior to joining collectionHQ, she worked in public libraries for more than 10 years as a collection development librarian and director.

E: anna.Curtis@baker-taylor.com
M: 517-230-7457