Our Team

Scott lives in Phoenix, Arizona. As Vice President of Digital & Software Products at Baker & Taylor, Scott has extensive experience of library solutions and a passion for helping library staff to improve performance.

E: scott.crawford@baker-taylor.com

Based in Syracuse, New York, Kathie is Director of Customer Success at Baker & Taylor. She has spent more than 20 years working with public libraries of all sizes with a focus on helping libraries serve their communities.

E: kathie.graham@baker-taylor.com
M: 315-727-7952

David is collectionHQ Account Manager for libraries in England and Finland. He has over 30 years’ experience of selling books to libraries around the world and worked with Holt Jackson before joining collectionHQ.

E: david.bishop@collectionhq.com
M: 07808 738 604

Randy is based in Easton, Pennsylvania, and is Customer Success Manager for Northeast USA. He has spent the better part of the last 30 years working with libraries, both in cataloging and on the vendor side.

E: randy.boecker@baker-taylor.com
M: 980-214-3929

Donna is based in Easton, PA, and is a Senior Customer Success Trainer. She has over 30 years’ experience working with libraries of all sizes and held previous posts at Dynix, Bowker and ProQuest.

E: donna.boecker@baker-taylor.com
M: 610-216-2938

Samantha lives near Salt Lake City, Utah, and is Customer Success Manager for West USA. Before joining Baker & Taylor, Samantha served as Assistant Director for the Wayne County Public Library.

E: samantha.chada@baker-taylor.com
M: 512-529-1295

Christina Estes Cotton is based in Commerce, Georgia and is Customer Success Manager for the eastern US. She has been helping librarians, through her work with Baker and Taylor, for 16 years.

E: christina.cotton@baker-taylor.com
M: 706-423-2252

Liz is based in Shaftsbury, Vermont and is Senior Project Manager for the ESP product. Liz has worked in the library industry for 11 years and has experience working with libraries of all sizes and workflows.

E: elizabeth.duffy@baker-taylor.com
M: 908-616-8175

Marie is based in Commerce, Georgia, and is Senior Customer Success Manager. She has over 30 years’ experience working with Libraries of all sizes.

E: Marie.franklin@baker-taylor.com
M: 706-962-2554

Misha has 21 years’ experience of working in various positions at Baker & Taylor before becoming a Customer Success trainer. Misha enjoys helping Library customers use innovative services to achieve their goals.

E: Michele.Journet@baker-taylor.com

Roberto lives in San Antonio, Texas, and is the Customer Success Manager for South Central USA. He has over 18 years' experience in the library industry with Baker & Taylor and collectionHQ.

E: roberto.rodriguez@baker-taylor.com
M: 210-240-6152

Leah is based in Charlotte, NC and is the Digital Project Manager for ESP. Leah has worked at Baker & Taylor since 2003 with experience in Customized Library Services & Digital Services areas.

E: leah.schaefer@baker-taylor.com
M: 704-840-2828

Anthony lives in Melbourne, Australia and is Account Manager for Australia and New Zealand. He has over 25 years’ experience in the book industry and most recently worked with the James Bennett Business Process team.

E: Anthony.Shaw@collectionhq.com
M: 0425 342 178

Jamie is based in Glasgow, Scotland and is a Senior Sales & Account Manager for Europe and Eastern U.S.A. He has four years’ experience working in academic publishing with McGraw-Hill prior to joining collectionHQ.

E: jamie.wright@collectionhq.com
M: 07896 834 159

Josie is based outside Raleigh, NC, and is a member of the Customer Success Training team. She has 15 years’ experience with Baker & Taylor and Follett working with both public and school libraries.

E: Josie.Wrucke@baker-taylor.com
M: 815-451-4000

Marsha is based in Charlotte, NC and is Customer Success Manager for West USA. Marsha has worked with Baker & Taylor for 30 years with her last post as project manager in the retail organization.

E: marsha.yarborough@baker-taylor.com
M: 704 906 4043