Meet the team
Scott Crawford
Scott lives in Phoenix, Arizona. As Vice President of Digital & Software Products at Baker & Taylor, Scott has extensive experience of library solutions and a passion for helping library staff to improve performance.
E: scott.crawford@baker-taylor.com
Kathie Graham
Based in Syracuse, New York, Kathie is Director of Customer Success at Baker & Taylor. She has spent more than 20 years working with public libraries of all sizes with a focus on helping libraries serve their communities.
E: kathie.graham@collectionhq.com
M: 315-727-7952
David Bishop
David is collectionHQ Account Manager for libraries in England and Finland. He has over 30 years’ experience of selling books to libraries around the world and worked with Holt Jackson before joining collectionHQ.
E: david.bishop@collectionhq.com
M: 07808 738 604
Randy Boecker
Randy is based in Easton, Pennsylvania, and is Customer Success Manager for Northeast USA. He has spent the better part of the last 30 years working with libraries, both in cataloging and on the vendor side.
E: randy.boecker@collectionhq.com
M: 980-214-3929
Donna Boecker
Donna is based in Easton, PA, and is a Senior Customer Success Trainer. She has over 30 years’ experience working with libraries of all sizes and held previous posts at Dynix, Bowker and ProQuest.
E: donna.boecker@collectionhq.com
M: 610-216-2938
Alisa Brown
Alisa Brown is based in Commerce, Georgia and is a Customer Success Manager for the East U.S. She has been helping librarians through her work with Baker and Taylor for 26 years.
E: alisa.brown@baker-taylor.com
P: 800-775-1200 ext 2209
Samantha Chada
Samantha lives near Salt Lake City, Utah, and is Customer Success Manager for West USA. Before joining Baker & Taylor, Samantha served as Assistant Director for the Wayne County Public Library.
E: samantha.chada@collectionhq.com
M: 512-529-1295
Christina Cotton
Christina Estes Cotton is based in Commerce, Georgia and is Customer Success Manager for the eastern US. She has been helping librarians, through her work with Baker and Taylor, for 16 years.
E: christina.cotton@baker-taylor.com
M: 706-423-2252
Liz Duffy
Liz is based in Shaftsbury, Vermont and is Senior Project Manager for the ESP product. Liz has worked in the library industry for 11 years and has experience working with libraries of all sizes and workflows.
E: elizabeth.duffy@collectionhq.com
M: 908-616-8175
Marie Franklin
Marie is based in Commerce, Georgia, and is Senior Customer Success Manager. She has over 30 years’ experience working with Libraries of all sizes.
E: Marie.franklin@baker-taylor.com
M: 706-962-2554
Misha Journet
Misha has 21 years’ experience of working in various positions at Baker & Taylor before becoming a Customer Success trainer. Misha enjoys helping Library customers use innovative services to achieve their goals.
E: Michele.Journet@baker-taylor.com
Amber Keipe
Amber is based in Charlotte, North Carolina and is Customer Success Manager for central USA and Canada. Amber has over 9 years’ experience in the book industry working with Baker & Taylor.
E: amber.keipe1@baker-taylor.com
M: 704-516-6823
Roberto Rodriguez
Roberto lives in San Antonio, Texas, and is the Customer Success Manager for South Central USA. He has over 18 years' experience in the library industry with Baker & Taylor and collectionHQ.
E: roberto.rodriguez@collectionhq.com
M: 210-240-6152
Leah Schaefer
Leah is based in Charlotte, NC and is the Digital Project Manager for ESP. Leah has worked at Baker & Taylor since 2003 with experience in Customized Library Services & Digital Services areas.
E: leah.schaefer@baker-taylor.com
M: 704-840-2828
Anthony Shaw
Anthony lives in Melbourne, Australia and is Account Manager for Australia and New Zealand. He has over 25 years’ experience in the book industry and most recently worked with the James Bennett Business Process team.
E: Anthony.Shaw@collectionhq.com
M: 0425 342 178
Jamie Wright
Jamie is based in Glasgow, Scotland and is Digital Consultant and Account Manager in the United Kingdom. He has four years’ experience working in academic publishing with McGraw-Hill prior to joining collectionHQ.
E: jamie.wright@collectionhq.com
M: 07896 834 159
Josie Wrucke
Josie is based outside Raleigh, NC, and is a member of the Customer Success Training team. She has 15 years’ experience with Baker & Taylor and Follett working with both public and school libraries.
E: Josie.Wrucke@baker-taylor.com
M: 815-451-4000
Marsha Yarborough
Marsha is based in Charlotte, NC and is Customer Success Manager for West USA. Marsha has worked with Baker & Taylor for 30 years with her last post as project manager in the retail organization.
E: marsha.yarborough@baker-taylor.com
M: 704 906 4043