Key Details

Introduction of the collectionHQ Dashboard in 2014 offered new insight into the library’s collection that shocked Gabriel and the team. Gabriel explained: “We had been looking at our circulation statistics over a long period of time in order to better understand the needs of our patrons. What we found was disturbing. Almost 53% of our collection was Dead on Arrival (DOA), which meant it rarely circulated.”

Using ESP has helped the library to achieve:

  • Reduced DOA
  • Higher turnover
  • Better use of staff time